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Subscription and Streaming Services Audio Quality Concerns MASN and Streaming Apps Troubleshooting: Streaming Issues Contract Disputes Availability Accessing MASN on Different Providers Broadcast of Special Moments Sponsorship and Partnerships Interview Requests Exclusive Game Broadcasting MASN and other networks Miscellaneous Questions

Subscription and Streaming Services

1. How can I watch Orioles games on MASN if I've cut the cable and use different streaming services?

Answer: For MASN access, subscribe to a MASN cable/satellite affiliate or consider DirecTV Stream for live streaming. Find our affiliates here for
a. MASN: https://video.masnsports.com/live-channel/masn/26
b. MASN2: https://video.masnsports.com/live-channel/masn2/27
The MASN app requires authentication via cable/satellite provider info; future streaming options are under consideration.

2. Will MASN be DTC (Direct To Consumer) in future and not through cable provider?

Answer: MASN is working on the Direct to Consumer App, please check the MASN web site for updates

3. I’m a Comcast subscriber from Pennsylvania and suddenly cannot access MASN and MASN2 channels. What happened and what can I do?

Answer: It seems there may be recent changes affecting channel availability on Comcast in your area. We recommend contacting Comcast's customer support at 1-800-934-6489 to get more specific details and assistance in restoring access to these channels.

Audio Quality Concerns

1. How can I minimize noise to listen announcers clearly on MASN broadcasts?

Answer: MASN prioritizes optimal audio quality and continuously monitors levels during live games. Ensure correct settings on your TV and cable box. If issues persist, contact your cable provider for assistance.

2. I’m having audio issues in the apps, what should I do?

Answer: Please use the Contact Us form to reach out to us so that we can further assist. In the “Description” field, please include answers to the following:
a. Are you encountering same issue on all your TVs or devices?
a. Is the TV that you are having issues, wired into your sound system?
a. Do you have SAP (Secondary Audio Program) turned on?
a. Is your current sound setting Stereo or 5.1 surround sound?

MASN and Streaming Apps

1. Will MASN offer a streaming app for cord-cutters in the future?

Answer: Answer: Currently, MASN requires a subscription to a cable/satellite affiliate. Future updates and potential streaming options will be communicated on http://MASNsports.com.

2. How can I watch games in MASN channel?

Answer: To receive MASN in your area, you would need to be subscribed to a MASN cable/satellite affiliate, MASN streaming is not available as a standalone service. Please refer to our full list of affiliates linked below:
a. MASN: https://video.masnsports.com/live-channel/masn/26
b. MASN2: https://video.masnsports.com/live-channel/masn2/27

3. Where can I get game broadcast information?

Answer: You can find the electronic guided posted here: https://www.masnsports.com/programming-guide

4. Why do we have different games on MASN app and TV?

Answer: There is no difference between MASN app and TV. Both contains the same programming.

5. What happens if I switch to a new or add an additional mobile device?

Answer: Your account is accessible on all streaming apps regardless of where you sign up initially. Simply sign in with your existing credentials on the new or additional devices.

Troubleshooting: Streaming Issues

1. Why am I having blackout issues?

Answer: Blackouts may apply based on your location. This error might be displayed if you do not live in the MASN local distribution area. Ensure subscription to a MASN cable/satellite affiliate within the in-network area. Find our affiliates here: a. MASN: https://video.masnsports.com/live-channel/masn/26
b. MASN2: https://video.masnsports.com/live-channel/masn2/27

2. How can I fix invalid appId, blackout issues and system failure?

Answer: If you encounter issues like invalid appId, blackout problems, or system failures, first ensure your app is updated. If problems persist, contact your cable/satellite provider or submit feedback through the MASN Customer Support E-mail Form for assistance.

3. Why do I have streaming problems and interruptions?

Answer: We recommend you delete and reinstall the app on your device. This will ensure all updates have been installed. If this does not help, you may try to clear your cache and restart your device.

4. Why do I get a "502 Bad Gateway" error?

Answer: Delete and reinstall the app for updates. If the issue persists, clear your cache and restart your device.

5. How can I fix MASN streaming live feature of my Apple TV/ Roku?

Answer: We recommend deleting and reinstalling the app for updates. If the issue persists, clear your cache, and restart your device.

6. I’m having issue signing in with TV Provider (e.g: Xfinity, Verizon/Fios, Spectrum, etc), what can I do?

Answer: To resolve this issue, please try the following steps:

Clear Cache: Go to the settings on your device, find the MASN app, and clear its cache.
Reinstall App: Uninstall the MASN app, restart your device, and reinstall the app.
Browser Sign-In: Try signing in to your TV Provider account through a web browser first, then open the MASN app and attempt the sign-in again.

If the issue persists after trying these steps, please contact us with the details of your device (model and operating system) so we can further investigate.

Contract Disputes

1. Does MASN and DISH have an agreement?

Answer: There is currently no agreement between MASN and DISH. Additionally, DISH does not carry broadcasting rights for Regional Sports Network.

Availability

1. In which areas is MASN available?

Answer: Please refer to our full list of affiliates here. https://video.masnsports.com/live-channel/masn/

2. What is MASN? On what platforms is the MASN App available?

Answer: MASN (Mid-Atlantic Sports Network) is a regional sports network providing coverage of the Baltimore Orioles and Washington Nationals. The MASN App is available on various platforms, including iOS, Android, Roku, and Apple TV. Visit https://www.masnsports.com/ for the most up-to-date platform information.

Accessing MASN on Different Providers

1. Why can't I download the MASN app on my Xfinity-supported devices?

Answer: Please provide details about your smart TV for personalized assistance.

2. When will MASN become available on GloFiber for livestreaming?

Answer: Currently, GloFiber is not an option for livestreaming MASN. Future rollouts will be communicated on http://MASNsports.com.

Broadcast of Special Moments

1. Can we get field specific videos/ special fan moments that is not broadcasted?

Answer: Unfortunately, MASN cannot reproduce copies of game footage, including special moments.

2. Is the MASN App available without Wi-Fi?

Answer: Yes. The MASN App can be accessed from any 3G, 4G LTE, or high-speed internet connection. Normal data rates apply. To limit The MASN App to Wi-Fi only, just go to Settings and toggle the switch for “Video Over Wi-Fi Only” to On.

Sponsorship and Partnerships

1. Can I publish a sponsored article on your site or insert links into existing articles?

Answer: Publishing a sponsored article or inserting links into existing articles is currently not part of our strategy

Interview Requests

1. Can I interview a sports broadcaster/journalist/editor from MASN for a university assignment?

Answer: We appreciate your interest. Please fill out the MASN Customer Support E-mail Form and we will forward your request to the appropriate MASN staff.

Exclusive Game Broadcasting

1. Why are some games exclusively aired on Apple+ and not MASN?

Answer: Apple (also NBC and Fox) purchased exclusive rights for that specific game in partnership with MLB. We do not choose games aired exclusively on other networks.

MASN and other networks

1. Why is MASN no longer available in the Outer Banks of NC on Spectrum TV?

Answer: Despite extended negotiations, MASN and Spectrum have been unable to renew our carriage agreement. We appreciate our long-time partnership with Spectrum.

2. When is MASN available on YouTube TV?

Answer: Currently, there is no plan to have MASN available through YouTube TV. That is not to say it is not an option that will be considered. For future updates, please visit https://www.masnsports.com/

3. Are you a Comcast customer? (If yes):

Answer: This year, Comcast moved MASN to a new tier of service. To learn more about the deals being offered, please contact your Comcast provider directly. We are excited that MASN will continue to provide you with more than 300 Orioles and Nationals games this season. We thank you for being a regular viewer and look forward to bringing the ballpark into your home this season.

Miscellaneous Questions

1. Why doesn't MASN televise the national anthem or certain games?

Answer: We always aim to broadcast the National Anthem, but due to network scheduling and start of performance, the timing may not work consistently due to unpredictability of live events.

2. What happens if I do not update the app?

Answer: If you have not updated to the most up-to-date version of the MASN app, you may encounter error messages or see the app crash. We apologize for any inconvenience.

3. Can I stream video to Apple TV using AirPlay?

Answer: Yes, you can stream MASN content to Apple TV using AirPlay. Ensure your devices are on the same network and select your Apple TV as the AirPlay destination.

4. Can we record game?

Answer: No.